Frequently Asked Questions

ARE YOUR NUT BUTTERS PEANUT-FREE & GLUTEN-FREE?
Each product is made in a gluten-free and peanut-free site, validated by the independent laboratory checks we’ve had conducted at values of less than 5 parts/million and 1mg/kg respectively.
Click to view UKAS lab accredited test results for both allergens, below:
Gingerbread Almond
Caromel Cashew
Date & Walnut
Coffee & Walnut
Choc Haz Braz
Please note all products may contain traces of other nuts, and/or sesame, due to manufacturing methods.

WHY DO YOU ADVISE TO ‘MIX ME BEFORE USE’?
Sometimes a jar will have visible separation (a layer of liquid or set oil on top). We could avoid this using additives - but there’s no need. Just get in there with a fork and give the nut butter a proper twist and shout!

WHY IS NUTCESSITY NUT BUTTER SOMETIMES RUNNY; SOMETIMES SOLID?
This depends on the temperature. A warm room will melt the natural coconut oils, whilst a ski slope will keep them solid! We'd suggest you keep it at room temperature before eating, but store cool & dry where possible. It’s best to treat the nut butter like coconut butter; if that makes sense.

BUT IT’S TOTALLY SOLID! IT'S FEBRUARY AND I CAN’T SPREAD IT!
Mmmm.. I realise how irritating this is when all you want to do is spread it on toast! This is simply the natural fat from the coconut ‘setting’ at a cool temperature. Put the jar in a little bowl, pour warm water round the jars’ edges and leave for 3 minutes; then the edges of the nut butter will be easy to spread. Or… cut a chunk off & melt onto porridge :)

WHY DO YOU CALL THEM ‘TREENUT’ BUTTERS?
A 'tree nut' (it's not really one word, but two) is the way we describe the products, as they are all made with nuts that grow on trees, rather than peanuts, which grow on the ground (groundnuts). We're trying to distinguish between 'peanut' and other nuts so a rhyming word like treenut seemed to fit the bill really well. Peanuts are from an entirely separate family than other 'nuts', and are technically a 'pea' rather than a 'nut'. Nutcessity will always be a peanut-free company, due to our founder's peanut allergy.

ARE YOUR NUT BUTTERS SMOOTH OR CRUNCHY?
They are not super-super smooth, (as in, Nutella), but they are much more smooth than crunchy. No 'bits', just smooth, but slightly textured/grainy.

HOW DO YOU PACKAGE THE JARS WHEN POSTING?
Wrapped in used newspaper or cardboard & cardboard boxes.
There will also be a flyer printed on recycled paper.

DO YOUR PRODUCTS HAVE A SHELF LIFE?

Nutcessity nut butter is best before 12 months from the date of production. Once opened, it's best used within 3 months, stored in a cool, dry & dark place if possible. No need for the fridge.

I CARE ABOUT OUR ENVIRONMENT. DO YOU?

Nutcessity considers the environment throughout our business model. We don’t use plastic; our packaging is certified plastic-free by A Plastic Planet.
Recyclable paper bags are given at markets.
Bamboo spatulas are used for sampling, with organic rice/corn cakes to compliment.
We encourage recycling with imagery on the jar.
We use glass jars rather than plastic.
Once more, each product is Soil Association organic certified, meaning environmentally-damaging pesticides are omitted in the supply-chain.
We're currently researching the best ways to reduce our carbon footprint, and/or become carbon neutral, by, for example, planting Giant Redwood trees or working with an organisation such as Climate Partner.


DO YOUR NUT BUTTERS CONTAIN ANY GENETICALLY MODIFIED INGREDIENTS?

No. 

DO YOUR NUT SPREADS CONTAIN PALM OIL?

No. No oil, of any variety, is added.

WHAT'S ‘CAROB'?

The fruit of this evergreen shrub is called the pod (similar in appearance to a broad bean pod) which is dried, roasted, then ground into a light brown powder. It's used in food as an alternate to cacao - similar in appearance, but without the caffeine or bitterness. The organic Carob we use is from Italy and has an earthy, natural sweetness, plus calcium, fibre & vitamins.

PEANUTS...AREN'T THEY THE SAME THING AS NUTS?

Actually, no. Peanuts (groundnuts), aren't nuts at all, but legumes - closely related to chickpeas or lentils.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards (including AMEX), plus Google Pay, Shop Pay, Apple Pay and PayPal.

WHERE CAN I FIND A DISCOUNT CODE?

If you subscribe to my emails (click here and scroll to the bottom) you’ll get 10% off your first order. Once subscribed I send one or two emails out per month, sometimes with a subscriber only discount code. :)

IF I'VE PLACED AN ORDER, DO YOU ACCEPT CANCELLATIONS?

Generally, no. Please consider carefully before you buy and be sure to read Nutcessity's terms & conditions.
Of course, on a case by case basis, if you’ve simply changed your mind, we will refund your order if you give us the details at mike@nutcessity.co.uk, and the order hasn’t yet been dispatched.

WHAT ABOUT REFUNDS?

Refunds will be offered on a case by case basis and would be in respect to:
a) damaged or defective as per Nutcessity’s opinion
b) there is an incorrect quantity of jars
c) the jars ordered were not the correct variety/varieties.
If you don’t receive the products you’ve ordered, please contact us on: 07813388851 (Mike): mike@nutcessity.co.uk

CAN I LEAVE YOU A REVIEW?

Yes of course! We hope it’s a positive one. You can review us on Google, Amazon or Facebook. Many thanks!